Technical Support Engineering IC3 - Hyderabad
- Microsoft
- 6 - 10 years
- Hyderabad
- 3 years ago
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Job Description
Responsibilities
Your Responsibilities
- Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
- Language Qualification
- English Language: fluent in reading, writing and speaking.
Required
- Microsoft Azure Architecture - Fundamentals of Fabric, Compute, Storage etc.
- Conceptual knowledge of Azure IaaS deployments and administration
- Familiarity with OS Internals concepts, built-in diagnostics, Active
- Directory and Security (Windows and or Linux)
- Understanding of Virtualization concepts and virtual system administration
- Familiarity with SAN, NAS, Hyper-V, VMWare, iSCSI
- Familiarity with networking concepts including TCP, IP, NAT, DNS
- Working knowledge of troubleshooting tools including Sysinternals, Fiddler, Netmon, NetStat, Tracert etc.
- Experience in one or more of these areas desirable
Linux, OSS (preferred)
o Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
o Experience administering Linux (boot process, file systems, network device and protocol configuration)
o Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
Job Classification
Industry: Software ProductFunctional Area: Engineering - Hardware & Networks,
Role Category: IT Network
Role: IT Network
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Contact Details:
Company: MicrosoftLocation(s): Hyderabad
Keyskills: VMware Automation Networking Linux Active directory Incident management Customer support Windows microsoft Technical support
Microsoft
Microsoft’s Customer Service and Support (CSS) organization supports over 170 Microsoft products, which range from the Consumer to Enterprise customer segments. This includes technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterpri...
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