Urgent Opening for the post ofv Technical Service Desk at Mumbai Location @ Acute Informatics

Job Description

nowledge of Active directory and Basic troubleshooting knowledge for Internet/LAN

Experience of handling calls / tickets from end user over phone and provide L1 support.
Experience of Logging and updating tickets (with accurate and descriptive comments) on Helpdesk tool (provided by Colgate)
Experience of following standard processes for forwarding tickets, as required, to the next appropriate Team/level of support
Assign correct priority to incidents/SR/CR via Helpdesk tool (Provided by Colgate)
Escalate issues / tickets which are going beyond the service levels to respective Colgate stakeholders.
Track all the issues and send status updates on the progress

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Technical Support Engineer
Role/Responsibilies: Urgent Opening for the post ofv Technical Service Desk at Mumbai Location

Contact Details:

Company: Acute Informatics
Location(s): Mumbai

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