Customer Care Executive
- Paradise Recruitment
- 0 to 4 Yrs
- Multi-City, India
- 3 years ago
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Job Description
-Rotational shifts and OFFs
6 working days per week
9.5 hours working per day including 1 hour break
- EXCELLENT COMMS SKILLS
- TECH KNOWLEDGE
Only Jaipur Location Available
All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee:
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conducting customer satisfaction surveys to understand what areas of the company's services need improvements
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catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
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curating streamlined email and social media communication mediums for offers, updates and much more
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dealing with customer issues and churning out an easy-to-follow solution
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managing payment and delivery of customer orders
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helping customers choose the right product for their requirements and budget
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handling customer concerns and complaints in a timely manner
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informing customers of upcoming promotions or deals
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establishing a positive rapport with all clients and customers in person or via phone
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forming reports based on customer satisfaction statistics and helping their team to develop new skills
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fixing appointments based on the availability of customers and clients
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interacting with customers to ensure they have a desirable and shareable experience
They often pass on customer service data to higher authorities, which leads to significant changes within the customer service department's response guides and in-house processes.
Customer care executives are experts in customer service, providing high-stakes customer service in large organizations and managing teams of customer care representatives. Any industry that involves business-to-customer sales employs customer care executives. They might work in a call center setting or in the corporate home office of a retail brand. Those who work in a corporate home office setting keep normal office hours. Those who work in 24-hour call centers may have to work evening or graveyard shifts.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Applicable
Role/Responsibilies: Customer Care Executive
Contact Details:
Company: Paradise RecruitmentLocation(s): Multi-City, India
Keyskills: customer support night shift customer care customer service communication skills blended process chat process telecalling voice process excellent
Paradise Recruitment
Paradise Recruitment Consultant technology-forward solution for gated communities, now simplifying the everyday lives of residents, visitors, service providers and security personnel across the country. Named one of India's most innovative start-ups in 2018, the company
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