Chatbot-Support and Operation Engineer
- Zack It Solutions
- 5 to 10 Yrs
- Hyderabad
- 3 years ago
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Job Description
:As a Technical Implementation Engineer, you will work with the client services, media operations, and engineering teams across a variety of projects involving chatbots, custom websites, paid media, influencer media, and digital offers for national brands, retailers, and agencies.
You will work closely with product and engineering teams in configuring and implementing platform technology to accomplish client objectives through a combination of conversational chatbots, websites, and integrated paid media. Day-to-day tasks will include building custom bots or websites to deliver to clients, setting up and testing digital offers, integrating ad
products with multi-channel bots, reporting on campaign performance, and occasionally advising clients or sales.
Detailed Responsibilities
- Configure chatbots for clients based on campaign objectives
- Translate client requirements into technical specifications for custom websites
- QA chatbots and websites in a test environment and production prior to client delivery
- Connect chatbot(s) to client properties, such as Messenger or Instagram, and test
- Plan, create, and test unique URLs used by the Media Ops team or external agencies to trigger chatbot experiences and provide attribution tracking
- Configure supporting landing pages that support media for conversational experiences
- Collaborate with client-facing teams to advise clients the best solutions based on technical feasibility and campaign objectives
- Work with Client Services during implementation and optimize campaigns when live, occasionally speaking with clients or agencies
- Set up and coordinate digital offers and integrate them into chat experiences
- Monitor and report on campaign performance to internal and external stakeholders
Years of Experience: 5+ years
Educational Qualification: B.E/B.Tech/MCA/M.Tech
Technical Skills:
Languages: C#, NodeJS, HTML, JavaScript, and JSON
Prior Experience in supporting technical solutions
Excellent analytical skills
Experience with Excel and pivot tables
Experience with paid media and optimization strategies.
Experience in configuring the Bots in multiple channels ( i.e. Facebook, Slack, Web
chat, Telegram, etc. ).
UX copywriting is a plus
Good To Have
Strong attention to detail
Willingness to test everything
Other Qualifications
- Thirst for knowledge and emerging technology in the social space
- Work with the team to collaborate on solutions to overcome technical challenges
- Strong communication skills to interact with project and product owners, and stakeholders
- Understand business needs and conduct technical discussions
- Provide technical oversight and review of technical artifacts throughout the project
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: Operations Management / Process AnalysisIT Operations / EDP / MIS
Functional Area: Not Applicable
Role/Responsibilies: Chatbot-Support and Operation Engineer
Contact Details:
Company: Zack IT SolutionsLocation(s): Hyderabad
Keyskills: pivot tables excel javascript html node.js json c# optimization chatbot ux copywriting
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