COE Team Lead I - Hyderabad / Secunderabad
- Uber
- 3 - 7 years
- Hyderabad
- 3 years ago
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Job Description
What the Candidate
Will Do
- * Manage performance and get results: You will analyze, strategize, implement action items and empower your team to meet and exceed targets on quality, efficiency/productivity, customer, and costs, if applicable
- You will also collaborate with other internal or external support teams critical to delivering results
- * Lead, coach, mentor, and empower people: As a leader, you will coach your team memberseww, develop your own people, guide them and work with them to achieve their full potential
- You will lead by example, resolving the toughest of issues from customers and ensuring that your team constantly performs at a high level
- * Build and maintain partner relationships: You will interact and collaborate with teams from the different regions and cities we support, constantly improving our level of service to customers through exceeding agreed service levels
- * Drive accountability on policies, house rules, and other guidelines: You will reinforce compliance to company policies such as house rules, attendance policy, and PIP guidelines
- You will ensure that you and your team members do the right thing each time even if it means doing the difficult things
Basic Qualifications
- * Drive Strong performance across all efficiency and quality KPIs for your team Experience in mentoring new hires and coordinating their onboarding is preferred
- * Solid understanding of team metrics and an analytical bent of mind to identify trends in data and work on the same
- * Strong analytical skills in identifying trends in data and working on the same, strong Google sheets skills and SQL would be an added advantage
- * A proven expert in performing policy changes/support logic
- * Positive influencer and strong Uber culture advocate
- * Proven track record to provide high-level support for partner concerns
- * Recognizes opportunities in the process and suggest solutions/improvements
- * Understanding of team member management and experience of the same is preferred
- * No performance plans or disciplinary actions during the past year; candidates engaged in wilful negligence of tasks or misses on critical processes will not be eligible
- * No attendance issues (less than 3 instances)
- * Excellent people leadership skills
- * Excellent interpersonal skills as you will need to provide 1:1 feedback to specialists
- * Comfortable with working directly with various levels of leadership
- * Strong time leadership skills * Strong communication skills
- * Ability to quickly adapt to change * Ability to pick up on trends and provide insights to IRT LeadershipAt Uber, we reinvent the way the world moves for the better
- The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on
- Weve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery customers, and eaters make movement happen at the push of a button for everyone, everywhere
- We encourage people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently
- If you have the curiosity, passion, and collaborative spirit, work with us, and lets move the world forward, together
- At Uber, we reimagine the way the world moves for the better
- The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on
- Weve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere
- We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently
- If you have the curiosity, passion, and collaborative spirit, work with us, and lets move the world forward, together
Job Classification
Industry: InternetFunctional Area: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: UberLocation(s): Hyderabad
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Keyskills: Analytical skills Interpersonal skills Compliance Advocate Mentor Lead Coach Management SQL
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Ubertal was created in 2011 in Silicon Valley with the initial objective of helping high growth software companies solve their toughest business challenges. Through this process weve identified common challenges faced by companies and have developed our own software solutions (IP) and co- created s...
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