Contributor TN Product Support @ Sabre

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Contributor TN Product Support

Sabre
3 - 6 years
Bengaluru
3 years ago
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Job Description

Reports directly to the 1st Level Support Supervisor.

Respond to customer inquiries, analyzing problems using diagnostic tools and recommending solutions to customer questions. relating to a Sabre HOST and a broad set of Solutions and its Functionalities.

Utilizes technical and analytical skills to solve hardware, software, and network configuration problems.

Installation and troubleshooting of Sabre provided applications.

Interfaces with customers, internal departments, and vendors to identify their needs and establish hardware, software, and network requirements.

Performs Product and Technical Support functions and provides routine support to Travel Agencies and Airline Customers in accordance with the set service standards.

Provide Product and Technical Support of Sabre Products via Phone, Call-Back, Chat and Web-Case on a 24/7 Support Operation.

Records all received contacts (Phone, Web-Case, Chat and Call-Back) in prescribed formats in CRM tool(s).

Works collaboratively in a team environment with advanced support teams, account managers, implementation, and development resources to meet customer expectations regarding the resolution of maintenance issues.

Ensure that customer needs are met. Must have the ability to evaluate the impact of the issue on the customer and escalate issues. Act as the lead interface with the customer, internal or external, regarding support of our products

Good time management and priority setting skills are required to be able to manage daily responsibilities and own technical development and growth. Demonstrate sense of urgency for sensitive issues .

Ensure to deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.

Performs ad-hoc tasks assigned by the Leaders, Supervisors, Team Leads or Seniors i.e., onsite support, floor walking, handling special projects etc.

Job Requirements

Prior GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge is highly expected.

Experience in software, hardware technical support and trouble shooting.

Experience in remote troubleshooting.

Experience with CRM tools such as Salesforce is desirable.

Ability to analyse, identify key problems, articulate them efficiently and make decisions to solve issues.

Excellent interpersonal and teamwork skills.

Experienced in providing customer support using available multi channels: Call-back, Phone, Web-Case, Email and Chat.

Ability to extend knowledge in area of new technologies.

ITIL/ XML/ API/ SQL Programming will be a plus.

Bachelors degree or equivalent desired.

Diploma in basic IATA /UFTAA standard course will be a plus.

Able to work in 24x7 shift model supporting a global customer base.

Professional fluency in written and spoken English is a must.

Professional fluency in written and spoken skills in one of the following languages will be an added advantage: Italian, French, German, Spanish, Portuguese, Cantonese, Mandarin, Japanese, Thai and Arabic

Job Classification

Industry: Travel & Tourism
Functional Area: IT & Information Security,
Role Category: IT Support
Role: IT Support
Employement Type: Full time

Education

Under Graduation: Diploma in Mechanical, Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: Sabre
Location(s): Bengaluru

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Keyskills: French XML Consulting Customer support German Spanish Customer service Technical support CRM SQL

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Sabre

Sabre is a leading technology solutions provider to the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel and travel agency customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is ...

Contributor TN Product Support @ Sabre

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