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L1 Support - TATA Consultancy Service @ Navayuga Consultancy

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 L1 Support - TATA Consultancy Service

Job Description

Roles and Responsibilities


Role: L1 Support


Location: Bangalore


Walkin Drive


Experience 1 to 6 years



Job Description:


  • Resources with good communication skill in both verbal & written

  • Ready to work in 24 / 7 support including night shifts

  • Ready to work from office

  • Experience of 1 year (minimum) in helpdesk / service desk

  • SD will receive store related calls and team needs to create incident with basic troubleshooting by following instructions. If SD is unable to troubleshoot, then the incident should be escalated to respective team

  • Incidents handling - Troubleshooting and resolving store related incidents (Servers, Network equipment's), Server Health checks, UNIXAIX (CPU, MemSwap), Monitoring SolarWinds (Offline stores, LTE), Monitoring Hughes for Packet loss, Latency, Congestion, creating vendor tickets, reaching Vendor for updates, Store calls for network related issues, Creating MIM for Critical issues.

  • Experience in voice & email support will be an added advantage

Please find below the Venue, Date & Time for the drive -


Walk in Date : 13th - June - 2022, Saturday


Walk in Timing : Between 10:00 AM 1:00 PM IST


Location : Bangalore




Regards:


Vignesh.R - HR Executive

Vi****h@na***********a.com



Job Classification

Industry: IT Services & Consulting
Functional Area: Engineering - Hardware & Networks,
Role Category: IT Network
Role: IT Network
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate

Contact Details:

Company: Navayuga Consultancy & IT Service Service
Location(s): Bengaluru

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Keyskills:   service desk troubleshooting networking L1 Support L1

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₹ 3,00,000 - 8,00,000 P.A

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Navayuga Consultancy

Navayuga Consultancy Service NAVAYUGA provides innovative recruitment and training solutions to the Information technology and general sectors with both permanent and contract staff and to create a partnership based relationship with our clients that foster long term business relationship that w...