Service Desk Management @ Trigent Software

Job Description

Project Role Description :-

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have Skills :-

Service Desk Management,

Job Requirements :-

Key Responsibilities :-

a: L1 Service Desk Call taking profile
b: Respond to the issues reported by customer predominantly through voice and emails, chat, etc
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on inscope processes
e: Follows the incident life cycle as defined by process
- log the incident
- categorize and document
- resolve or assign the incident to relevant assignment group
f: Achieve client and Accenture defined targets

Technical Experience :-

a: Incident management and usage of ticketing tools
b: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
c: One to two years of experience
d: Minimum one year of experience in Service Desk domain supporting global customers

Professional Attributes :-

a: Excellent verbal and written communication skills with email etiquette and customer service skills
b: 24x7 Support, mostly night shifts and rotation is ONLY as per project requirement
c: 9.5 hrs. shift, 5 days working per week with two weekly offs based on roster

Interested can share profiles / references to sh******k@tr****t.com. or can call me on 8497038***

Job Classification

Industry: IT Services & Consulting
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success
Role: Customer Success
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate

Contact Details:

Company: Trigent Software Limited
Address: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, India
Location(s): Noida, Gurugram

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Keyskills:   Troubleshooting Skills MS Office Suite Ticketing Tools Service Desk Installation Service Desk Management 0365 Configuration IT Service Desk SDM