Uk Shift - Voice Process - 3.5l Ctc - Chennai @ Oxilum Technologies

Job Description

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Answer calls, chats & mails with an approach to deliver positive customer satisfaction
• Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
• Focus on First Call/ chat resolution & accurate research initiation
• Maintain internal & client defined quality on calls/ chats/mails
• Understands and contributes positively in meeting client SLAs & targets
• Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
• Take complete ownership of self-learning & development

Role Requirements: -

• Any Graduate
• 0-5 yrs of Experience for Associate Level
• Prior Customer Service experience would be preferred
• Excellent verbal (voice) and written (chat & email) communication skills with least grammatical errors
• Strong Customer Service Orientation
• Excellent comprehension and articulation of client specific plans and provisions
• Working knowledge of computers (Diploma / short term course)
• Appropriate Typing speed to be able to efficiently manage documentation during/post interaction

Working Days: 5 Days working with Sat & Sun Fixed Week off

Notice Period: Immediate

Shift Timings:

• UK Shift
• 2 Ways Cab Facilities will be provided.
  

Job location: Chennai

Salary

For Fresher Salary Upto 2.25L CTC PA

For Experienced Salary Upto 3.5L CTC PA

Rounds of Interview

• Online Assessment
• HR Discussion
• Manager Round

Regards,

Vino

HR - Oxilum

vi**********m@gm**l.com

Job Classification

Education

Contact Details:

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