HR Voice - US Process - Bangalore/Mumbai @ Trigent

Job Description

Dear Candidate,

Greetings from Trigent Software !

Offered candidates will be deployed to one of our client's location.

JD - Need candidates with 2-6 years of exp in US Recruitment. Resources would be responsible to perform end-to-end recruitment in line with client requirements, liaising with hiring managers, HR and business to fill approved open positions in alignment with business objectives. Source and pre-qualify candidates that match client requirements, primarily by leveraging technology, including the Internet.

Should be flexible working from office and in US shifts.

Key Responsibilities              

• Process customer requests (Network, orders, provisioning, Post activations, billing)
• Provision and management of Consumer and Small Business- NBN Orders
• Validates & Verify customers details provided by Sales from various legacy systems
• Remediate the fall out as per the Order remediation guide and Panviva work Instructions
• Escalating the dependencies to the relevant teams for any assistance
• Ensure compliance adherence and timely completion of milestone
• Effective communication on order status to Customers/Stakeholders
• Effective communication with other business units to obtain the required information to successfully manage the Customers order
• Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
• Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline
• Take Ownership of and always keep customer commitments.  

* Good written and verbal communication skills.

* Two way cab facility is provided.

* Looking for Immediate Joiners, should be flexible to work from the office based on business requirements.

Shift: US /shift

Shift time - Rotational Night Shift (US Shift)

 Working days - Rotational work week 

Please send cv if interested :fa******h@tr****t.com

Regards,

Fathima Habeeba

Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Contract

Education

Under Graduation: Any Graduate
Post Graduation: MBA/PGDM in Any Specialization
Doctorate: Any Doctorate

Contact Details:

Company: Trigent Software Limited
Address: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, India
Location(s): Mumbai

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Keyskills:   US Shift Voice Process International Voice Process International Call Center Voice Support International BPO