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Walk-in Drive For GA/CCE || 18th June || @ IndiaInfoline

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 Walk-in Drive For GA/CCE || 18th June ||

Job Description

EXCELLENT OPPORTUNITY**

Want to build your career in Corporate? Here's the opportunity!!!

We are hiring for Gold Appraiser & Customer Care Executive in IIFL Gold Loan branch at Lucknow IIFL Branches.

* Positions available : Gold Appraiser & Customer Care Executive

*Interview Venue : IIFL Finance, Vinigiri Complex B157, 1st Floor, Bhhotnath, Indiranagar, Lucknow - 226016.

*Time: 10 AM to 4 PM

*Contact Person at Interview Venue : Sanjay Kumar Tiwari (TM) - 9792100***

Shivani (HR) - 8492093***

*Job Location: Across Lucknow

* Education : Graduation (any)

* Job Description:


1. Gold Appraiser:

  1. To ensure 100% right valuation - capturing right cartage, proper stone deduction, avoid/ prevent  spurious/unacceptable ornaments.
  2. Adhering to high ethical standards and complying with all the laid down processes / policies of IIFL - KYC adherence. Verify customers KYC & complete online registration. Maintain the quality of portfolio by tracking & controlling the threshold IRR and prompt resolution of queries pre & post loan disbursal.
  3. Ensure to bring in New Customers and maintain good relationship with existing customers for generating renewal & referral business.
  4. Ensure to call customers as per CRM leads and update in the system.
  5. Participate in marketing activities to improve the brand visibility of IIFL Gold Loan branch in the catchment areas and to generate leads of prospective customers.
  6. Drive cross-sell of other financial products to existing customers.
  7. Ensure strong follow up for interest collections to keep NPAs in control.


Minimum Experience Required: 1 - 7 years, from BFSI/NBFC sector

Salary: Upto- 3 Lacs + Lucrative Monthly Incentives.


2. Customer Care Executive :

Customer Service:

  1. Attend to Walk-In customers and address their issues w.r.t. Gold Loan process & various schemes offered at IIFL.
  2. Verify customers KYC & complete online registration.
  3. Provide after sales service to existing customers and obtain references from them to increase customer base.
  4. Provide good customer service experience while pledging / releasing /interest payment transactions.

Business Development:

  1. Ensure to bring in New CUIDs (New Customers) and maintain good relationship with existing
    customers for generating renewal & referral business.
  2. Participate in field-marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the catchment areas and generate leads of prospective customers.
  3. Drive cross-sell of other financial products to existing customers.
  4. Ensure customer calling as per CRM leads

Process Adherence & Compliance:

1. Adhere to standard operating procedure of the organization and maintain all important registers at branch level.


Collections:

1. Ensure strong follow up for interest collections to keep NPAs in control .


Minimum Experience Required for CCE: 6 Months to 1 years, from Sales or marketing including freshers

Salary: Upto- 2.04 Lacs + Lucrative Monthly Incentives.

Desired Candidate Profile : Candidate with minimum 1 Years of experience from any BFSI (Preferably from Gold Loan background) can apply for this role.

Interested candidates can directly go for the interview along with CV.

Interested candidates can share their resume to sh***********o@ii*l.com or Whatsapp on 8492093***


Job Classification

Industry: NBFC
Functional Area: BFSI, Investments & Trading,
Role Category: Banking Operations
Role: Banking Operations
Employement Type: Walk-ins

Education

Under Graduation: Any Graduate
Post Graduation: MBA/PGDM in Any Specialization
Doctorate: Any Doctorate

Contact Details:

Company: India Infoline Limited
Address: IIFL House, Plot no. 98, Udyog Vihar, Phase IV, Near Maruti Gate no. 3, Gurgaon, Haryana - 122015
Location(s): Lucknow

+ View Contact

Keyskills:   Banking Gold Loan business development Gold Valuation sales CASA NBFC Insurance customer service customer care Customer Handling Marketing

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IndiaInfoline

IIFL Holdings Limited (NSE: IIFL, BSE: IIFL) is the apex holding company of the entire IIFL Group, promoted by first generation entrepreneurs. Formerly known as India Infoline Limited, IIFL offers a gamut of services including financing, wealth and asset management, broking, financial product distri...

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