Customer Success Account Mgmt - Chennai @ Microsoft

Key Accountabilities include:

• Accountable for the Consumption plan
• Accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, with support from the technical resources aligned to the account. Ensures prioritized Success Engagements progress from Validate through Commit with a Program Delivery plan and up-to-date milestones..
• Engages Customer Executive Sponsors
• Establishes and nurtures strong executive sponsorship and manages the relationships with customer leadership to drive the execution of the support coverage model, strategic account plan, consumption roadmap delivery execution oversight.
• Leverages technology experience
• Is experienced with real-world, hands-on experience designing, developing, deploying, and supporting large technology solutions. Knowledgeable and experienced in creating solutions that leverage cloud technologies and that provide maximum business value, which sustain the test of time.
• Accountable for Delivery Orchestration Support Outcomes
• Provides leadership and orchestration across the Success Support team, Microsoft technical specialists, customer technical teams, Microsoft and partner project teams, and other CSAMs as appropriate. Balances prioritization between implementing new capabilities and ensuring customer operational health.

• Knowledgeable and experienced in creating solutions that leverage cloud technologies. Experience leading large technology programs that involve multiple technology areas, multiple stakeholders, are high risk, and highly visible across significantly sized technical teams that include coordination of multiple parties (e.g., partners, onshore and offshore resources). Knowledge of market trends and competitive insights preferred. BFSI / Manufacturing industry knowledge preferred
• Education - Bachelor s degree or equivalent work experience. Bachelors degree in Computer Science,
• Information Technology, Engineering or related field preferred. Certification(s) in the following preferred:
• Project Management: ACP, PMI, or equivalent Project Management certification
• Prosci or equivalent
• Information Technology Infrastructure Library (ITIL) Foundation certification
• Technologies: Cloud, mobile, web application development, cloud-native application architecture
• Microsoft certification in relevant technologies (e.g.: Azure, M365)