Fresher/ Customer Support/ BPO Voice Process @ Black And White

Job Description

Job description

Greetings from Black and White Business Solutions,

We have job opening for fresher who want to make there carrier in BPO

Free Job Placement

One day Interview Process

For more information

Contact HR Sonal @ 7406011***

Email to :- [Confidential Information]

Roles and Responsibilities :

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives.

Requirements and Skills

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Min 10th/12th Pass / Any Graduates
Attractive incentive policy

For more information

Contact HR Divya @ 9513644***

Email to :- [Confidential Information]

Please do refer your friends those who are looking for MNC BPO jobs.

Employement Category:

Employement Type: Freshers
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Non-voice)
Role/Responsibilies: Fresher/ Customer Support/ BPO Voice Process

Contact Details:

Company: Black And White
Location(s): Bengaluru

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