Branch Manager
- ICICI Bank
- 8 to 13 Yrs
- All India
- 3 years ago
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Job Description
Branch Manager (BM)
Reports to: Cluster Branch Manager
Positions Reporting to Role:
- Deputy Branch Manager, Branch Staff
- Branch Sales Manager and sales officers team in regions without Regional Head Sales Structure
- Privilege Banker
Job Role and Responsibilities:
- Responsible for the administration and efficient daily operation of a full service branch office, including lending, product sales, customer service, and security and safety in accordance with the Bank's objectives
- Enhance and contribute in the growth of the company through Business Development
- Provision of a superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivation
- Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
- Maintain AOP (Annual Operating Plan) for the financial year i.e. to prepare and track product (liability, assets and fees) wise
- Weekly/monthly reviews for outbound and as well as for inbound sales
- Prepare and review monthly activity calendar of outbound activities for BSM/SOs on a weekly basis.
- Ensure proper on-boarding of all new customers acquired
- Cross-sell of products (i.e. sales of 3 products per customer within 90 days of account opening) with new and as well as with existing customers
- Conduct daily morning huddles to discuss daily plan and agenda for employees
- Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures etc.) and thus, daily business generation
- Maintain customer relationship through sourcing and on-boarding process
- Monitor DSR (Daily Sales report) on a regular basis
- Manage leads through SFA (software used for entering the generated leads)
- Segment the customer within the catchments of the branch to increase the Journal-Ledger base of the branch
- Capability building and manpower management
- Mentor/Guide new joinees as well as existing branch employees
- Brief employees on their role and expectations from them
- Provide timely feedback to employees on a regular basis (structured feedback)
- Conduct workshops and training programs for the employees
Deliverables:
- Achieve incremental targets for CASA, Fixed Deposits and loans, and achieve fee in terms of Mutual Funds, Gold etc.
- Maintain a healthy asset and liability book i.e., Journal Ledger growth
- Customer Service:
- Manage key branch relationships
- Ensure wait time within permissible limits as per segmental service approach
- Achieve customer service index scores target
- Ensuring no escalations at branch and complaint handling
- Compliance and Risk Management :
- Ensure operations, risk control and process adherence at branches
- Ensure RBI audits, inspections
- Maintain branch audit scores
- Branch Profitability:
- Ensure Growth in NII (Net Interest Income) for branch
- Increase fee income
- Ensure OPEX optimization (to reduce operational cost)
- Manage cost of cash holding at branch
- Brand Administration:
- Adhere to standardized branch guidelines
- Upkeep and maintain the branch (spic and span adherence to FIVE S norms)
- Ensure availability of necessary infrastructure in branch
Skills and Competencies:
- Analytical Skills
- Good Communication Skills
- Knowledge and understanding of banking products and services
- Strong network within and outside the branch
- Current-Account Knowledge
- Team handling skills
Intrested candidates can registered themselves on given link.
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Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services
Role Category: Investment Banking / M&A
Functional Area: Not Applicable
Role/Responsibilies: Branch Manager
Contact Details:
Company: ICICI BankLocation(s): All India
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Keyskills: branch team handling branch management branch sales head
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