Job Profile
-Expert level technical support for network security product.
-Handling customer technical escalations.
-Troubleshooting, diagnosing and resolving technical customer issues.
-Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers.
-Authoring technical knowledge base articles for use by other technical support personnel and/or customers and partners.
What You Need :
Skill sets desired
Advanced Networking Skills - Detailed understanding of the protocols surrounding IP service provider networks. Strong network security skills required.
Networking skills should include:
a. TCP/IP fundamentals
b. IP subnetting and supernetting and hierarchical routing principles
c. Routing protocol operation (BGP)
d. Routing policies at BGP peering points
e. VPNs and the associated tunneling technologies (GRE/IP. L2TP, MPLS, etc.)
f. Hands-on configuration and operational knowledge of Cisco and Juniper routers
g. Hands-on Understanding and knowledge of Netflow, SNMP
Security skills DDOS, IPS, IDS, Threat detection and mitigation
Operating systems - Basic to Intermediate knowledge of Linux
Database: Basic to Intermediate knowledge of database - postgres, sqlite
Good to have: Scripting - shell and/or high level languages (Python, Perl, Php)
Other:
Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.
Outstanding customer service and advanced written and verbal communications skills.
Keyskills: Claims Networking Linux Staffing Customer service Troubleshooting IPS cisco Technical support Product support
HARMAN (harman.com) designs and engineers connected products and solutions for consumers, automakers, and enterprises worldwide, including audio, visual and infotainment systems; enterprise automation solutions; and software services. With leading brands including AKG®, Harman Kardo...