Guest Service Associate -Front Office
- Marriott
- 0 - 2 years
- Lucknow
- 3 years ago
- Email to a friend
- Report this job
Job Description
- Assist staff with expediting problem payments (eg, problems processing credit card)
- Follow up with guest regarding satisfaction with guest-related issues
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- Process all payment types such as room charges, cash, checks, debit, or credit
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
- Process all check-outs including resolving any late and disputed charges
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
- Cash guests personal checks and travelers checks
- Review shift logs/daily memo books and document pertinent information in logbooks
- Count bank at the beginning and end of shift
- Balance and drop receipts according to Accounting specifications
-
Assist management in training, motivating, and coaching employees; serve as a role model
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information
- Anticipate and address guests service needs
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Ensure adherence to quality expectations and standards
- Stand, sit, or walk for an extended period of time
Job Classification
Industry: Travel & TourismFunctional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate, Doctorate Not Required
Contact Details:
Company: MarriottLocation(s): Lucknow
+ View Contact
Keyskills: Housekeeping Supervisor Front office Safety training Accounting Banking Management Guest Service Associate debit Room
Fraud Alert to job seekers!
₹ Not Disclosed
Marriott
Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in