Senior Program Specialist
- Uber
- 2 - 3 years
- Bengaluru
- 3 years ago
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Job Description
You will work on a diverse set of problems relating to our customer support content management. Specifically,
- Program Management: Lead the C360 program for APAC region by collaborating with the regional cross functional teams and global counter parts to ensure continuos improvement and excellence of the program
- Analyze opportunities problems to drive product strategy: Define the operating structure and processes to implement on product strategy on a highly-effective regional strategy operations team
- Advocate for product develop go-to-market strategies: Develop an end-to-end product rollout plan and project manage implementation surface for key insights from the business to advise product improvements
- Develop analytical frameworks to support decision-making: Define metrics to conduct experiments to assess the impact of new product features for better decision making
- Ensure product awareness through regular comms: Maintain regular communications with key partners across the org to ensure functional partners are aligned on key objectives for the program/ product
- Manage strategic initiatives: Liaising with Stakeholders and cross functional teams, ensuring new initiatives related to C360, Content tooling reporting have proper project management and follow up through completion
- Get it done attitude: You have the ability to deliver outcomes in a short time frame, rising above ambiguity and defining your own path when there are multiple unknowns. You work largely autonomously and have no trouble following through on what you committed.
- Strong stakeholder intuition and communication skills: You have a strong ability to work with stakeholders from multi-cultural environments, persuading them with trust and credibility. You have strong verbal and written communication skills.
- Structured, analytical thinking, and problem-solving skills: You are able to quantify business problems in a data-driven way, define intervention plans, and demonstrate measurable outcomes.
- Passion for continuous improvement: We constantly welcome change, improving processes to raise standards. You must be always on your toes - finding the next opportunity to improve the way things were, and highly driven to make the change yourself.
- 2-3 years of experience in customer support/ content management
- Proven success working in a fast-paced business environment is an advantage
- This is an APAC role--proficiency in languages such as Japanese, Mandarin, Cantonese is a huge plus
- Proficiency in SQL, Google sheets and other analytics platforms is an advantage
- Proficiency in desktop publishing software (HTML / CSS code), strong familiarity with Salesforce, JIRA is great to have
Job Classification
Industry: InternetFunctional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Ph.D/Doctorate in Chemistry
Contact Details:
Company: UberLocation(s): Bengaluru
Keyskills: Content management Analytical HTML Customer support JIRA Continuous improvement Japanese Analytics SQL Salesforce
Uber
Ubertal was created in 2011 in Silicon Valley with the initial objective of helping high growth software companies solve their toughest business challenges. Through this process weve identified common challenges faced by companies and have developed our own software solutions (IP) and co- created s...
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