Telecommunications Administrator - Hyderabad @ Epiq Systems Inc

Position Summary

This position is directly responsible for overseeing the design, and implementation of complex IVR call flows and provides technical support for our telephony system and for all Contact Center functions including but not limited to reporting, quality assurance, keeping up-to-date documentation for all new implementations and process changes, as well as performs research to resolve hardware/software related issues.

Essential Duties and Responsibilities

Monitor real time system performance

Develop and program IVRs to meet our client s expectations

Ensure established timelines are met

Document processes and call flows

Develop and deliver phone reporting

Oversee maintenance and service upgrades to our telephony system

Troubleshooting phone related issues

Job Qualifications and Requirements

The position requires excellent verbal and written communication skills. Critical thinking skills and the ability to efficiently gather and process information in a fast- paced environment are required. The ideal candidate would have obtained a Bachelor s degree in electrical or electronic engineering, mechanical engineering, business administration, or have equivalent training/work experience in related field.

Specialization in telecommunications, electronic telecommunications systems and the design, and knowledge of construction and maintenance of municipal communications system are also helpful.