Customer Service Executive - US Travel Process @ Xcel Serv Solutions

Job Description

Roles and Responsibilities

• Handling Customer Queries from US Customers related to new reservations, cancellations, exchanges etc .
• Follow ups with customers and clients for existing reservations.
• Up selling - seats/ extra baggage space, hotel/ car services/ travel insurance etc to US customers who wish to travel within USA.

Desired Candidate Profile

• 1 year + experience in international Travel Process.
• Excellent communication skills
• Experience of handling customer queries.
• GDS experience is must

Interested candidates can share resume - hr**********1@xc*****v.com

Regards,

Team - HR

Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Non Voice
Role: Non Voice
Employement Type: Full time

Education

Under Graduation: Graduation Not Required
Post Graduation: MS/M.Sc(Science) in Any Specialization, MBA/PGDM in Any Specialization, MCA in Any Specialization, M.Tech in Any Specialization

Contact Details:

Company: Xcel Serv Solutions
Address: PLOT NO-230,,UDYOG VIHAR,PHASE-I,GURGAON, GURGAON, Haryana, India
Location(s): Noida, Gurugram

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Keyskills:   Email Process Handling Customer Queries Customer Service Amadeus Chat Process Reservation Car Rental CSE Travel Process flight arrangments GDS International Travel Travel Management Sabre Travel Insurance Travel Booking Air Ticketing Hotel Hotel Booking