Customer Support Representative @ Trigent Software

Job Description

If interested please share your updated cv to below mail id.

E- mail: th*********d@tr****t.com

Salary- 6 lpa/annum + Shift Allowance

Currently or previous experience should be on international voice support/UK/US.

Roles and Responsibilities Handles inbound customer inquiries in a 24/7 environment via CHAT, PHONE and EMAIL while adhering to established Service Level Agreements and Key Performance Indicators. Shifts are on a rotational basis mainly during American business hours.
Needs to handle all calls using excellent problem solving skills by accurately diagnosing the issue with the pre-defined knowledge base and possess excellent customer handling skills
Create and assign leads to Sales following a successful lead qualification conversation
Entitle, case creation and routing of technical support inquiries to the adequate Technical Support engineer while keeping backlogs to the minimum
Proactively provide all the relevant information on the enquired product and explain the features, advantages, and benefits with the accurate technical specifications.
Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution
Contributes to knowledge management systems in the form of updating or creating policies and procedures.

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Perks and Benefits

Job Classification

Industry: IT Services & Consulting
Functional Area: IT & Information Security,
Role Category: IT Support
Role: IT Support
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate

Contact Details:

Company: Trigent Software Ltd
Address: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, India
Location(s): Bengaluru

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Keyskills:   Inbound Calls customer support International Voice Process Customer Service International Call Center US Shift Voice Process UK Shift Global Support Help Desk Operations Service Desk Customer Care International BPO