Support Engineer - Hyderabad / Secunderabad @ Microsoft

Your Responsibilities
Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group or engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Language Qualification
English Language: fluent in reading, writing and speaking.

Qualifications:
1. Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines.
2. Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft.
3. A self-motivated and independent thinker that shows initiative and routinely translates circumstances and understanding into actions that move the business forward in a measurable manner.
4. Ability to distil, prioritize and act on feedback from a variety of sources.
5. Conviction and courage to drive decisions and defend positions as appropriate.
6. Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment is essential
7. Strong troubleshooting skills of complex technical issues involving multiple technologies
8. Collaborative and inclusive mindset
9. Ability to handle high pressure situations well, while maintaining calm and composure in stressful situations is a must.
10. Strong ability to lead, perform, and deliver results in high pressure situations with multiple parties involved
11. Ability to handle multiple customer issues and effectively balance your priority need.
12. Bachelor s degree or higher in any STEM related field that has a significant computing element.

Big Data/ Data Movement / SQL
1. An understanding and experience of any ETL type system.
2. Experience in any RDBMS or an understanding of general RDBMS concepts would be considered a plus.
3. The ability to write efficient SQL queries.
4. An understanding of general networking principles.
5. A preferred candidate would have some knowledge of the Microsoft Azure Eco system with a focus on Azure Data Factory and Azure Stream Analytics.