Customer Support Executive @ First Step

Job Description

First Step First - Corporate training | Placement consultancy | Visakhapatnam Job Details Job Details

Job Title: Customer Support Executive Job Type: Full Time Job Job Experience: Fresher / Experienced Job Shift: Location(s): Job Description

Serves customers by providing product and service information; resolving product and service problems.

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed. Required Skill Set:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi- tasking.

Job Classification

Industry: IT-Software / Software Services,
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required

Contact Details:

Company: First Step

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Keyskills:   Corporate training Malayalam Financial accounting Customer Support Executive Consultancy Customer service Management