Tech Support - Visakhapatnam/Vizag - FIRST @ First Step

Job Description

First Step First - Corporate training | Placement consultancy | Visakhapatnam Job Details Job Details

Job Title: Tech Support Job Type: Full Time Job Job Experience: More than 5 years Job Shift: Location(s): Job Description

Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.

Improves client references by writing and maintaining documentation.

Participates in development of client training programs by identifying learning issues; recommending instructional language.

Accommodates client disabilities by recommending devices and techniques.

Avoids legal challenges by monitoring compliance with service agreements.

Improves system performance by identifying problems; recommending changes.

Updates job knowledge by participating in educational opportunities; maintaining personal networks.

Accomplishes information systems and organization mission by completing related results as needed. Required Skill Set:

Problem Solving, LAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration, UNIX System Administration.

Job Classification

Industry: IT-Software / Software Services,
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Training
Role: Training
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required

Contact Details:

Company: First Step

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Keyskills:   Unix Training Helpdesk Operating systems LAN Customer service Service quality Monitoring Technical support System administration