Gold Appraiser & Customer Care Executive @ IndiaInfoline

Job Description

Roles and Responsibilities

1. Gold Appraiser:

• To ensure 100% right valuation - capturing right cartage, proper stone deduction, avoid/ prevent spurious/unacceptable ornaments.
• Adhering to high ethical standards and complying with all the laid down processes / policies of IIFL - KYC adherence. Verify customers KYC & complete online registration.
• Maintain the quality of portfolio by tracking & controlling the threshold IRR and prompt resolution of queries pre & post loan disbursal.
• Ensure to bring in New Customers and maintain good relationship with existing customers for generating renewal & referral business.
• Ensure to call customers as per CRM leads and update in the system.
• Participate in marketing activities to improve the brand visibility of IIFL Gold Loan branch in the catchment areas and to generate leads of prospective customers.
• Drive cross-sell of other financial products to existing customers.
• Ensure strong follow up for interest collections to keep NPAs in control.

Desired Candidate Profile:- Candidates from Gold Loan Background only.

2. Customer Care Executive:

• Attending walk in customers & resolve product (Gold Loan) related queries.
• New customer acquisition, improve client retention, analyzing their needs and offer services accordingly.
• Ensuring the overall hygiene factors of the branch.
• Follow up for interest collection and NPA reduction.
• Responsible for generating references & cross selling through walk in customers.
• Going out for marketing activities for generating fresh leads.

Desired Candidate Profile:- Candidates from Tele calling / BFSI Background / Freshers can also apply

Please drop your resumes on:

ap**********a@ii*l.com

Job Classification

Industry: Banking
Functional Area: Sales & Business Development,
Role Category: Enterprise & B2B Sales
Role: Enterprise & B2B Sales
Employement Type: Freshers

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate

Contact Details:

Company: IndiaInfoline
Address: IIFL CENTRE KAMALA CITY,,,,S B MARG,LOWER PAREL, MUMBAI, Maharashtra, India
Location(s): Shajapur

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Keyskills:   Gold Valuation Gold Appraiser Casa Sales Cce