Sales Manager - Proactive
- Marriott
- 1 - 5 years
- Bengaluru
- 3 years ago
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Job Description
POSITION SUMMARY
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Contact appropriate individual or department (eg, Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling
- Determine and give complimentaries to guests as gifts for their patronage (eg, rewards points, show tickets, gift certificates)
- Promote awareness of brand image internally and externally
- Process requests for redeeming Marriott Rewards points
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Enter Marriott Rewards information into appropriate software when taking guest reservations
- Answer, record, and process all guest calls, requests, questions, or concerns
- Perform general office duties to support Sales & Marketing (eg, filing, sending emails, typing, faxing)
- Assist management in training and motivating employees; serve as a role model
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
- Monitor the performance of others to ensure adherence to quality expectations and standards
- Read and visually verify information in a variety of formats
Job Classification
Industry: Travel & TourismFunctional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required, Any Doctorate
Contact Details:
Company: MarriottLocation(s): Bengaluru
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Keyskills: Training Supervisor Reservation Usage Sales Accounting Management Monitoring
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Marriott
Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities.
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