Hiring phone banking/ Tele sales/ VRM
- HY Fly Consultancy
- 1 to 6 Yrs
- Multi-City, India
- 3 years ago
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Job Description
:- Must be excellent communication skills Verbal & Written.
- Good listening skills and strong communication abilities.
- Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
- To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
- To identify and convert the opportunities for cross selling (banking product) on customer's call.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Shifts Timings & Offs:
=>Shift TimingThis is 24x7 based rotational shift, Should be comfortable to work in night shift also.
=>Weekly 5days of working and any of 9 Hours Shifts can be offered.
=>For Females:Any of 9 Hours Shifts can be offered from 7.00 AM to 8.00 PM. (No Night Shift).
=>Two Weekly offsTwo rotational weeks off (You may need to work on Sundays and Holidays as well).
Candidate Desire Profile:
- Must be excellent communication skills Verbal & Written.
- Good listening skills and strong communication abilities.
- Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
- Age should be 20-32 years only.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
- Team player Candidate must be able to work effectively with all levels of the organization.
Salary Package:
- Annual CTC of Rs.2.55 to 3.50 Lac per annum plus performance based high Incentives.
- Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).
Education Qualification:
- Minimum Graduate with any stream Or
- Post Graduate with any stream.
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Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services
Role Category: Customer Service (International)Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Hiring phone banking/ Tele sales/ VRM with
Contact Details:
Company: Hy Fly ConsultancyLocation(s): Multi-City, India
Keyskills: outbound calling phone banking voice process customer care inbound process virtual relationship manager
HY Fly Consultancy
Hy Fly Consultancy If you are interested in Above profile call /Miss call / SMS / Whatsaap on below nos9773553319 - PriyaOr email your resume on  with subject Line Phone Banking Officer - Bank PayrollHy Fly ConsultancyFree Placement / No Registration Charge ...
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