Service Operations - Noida - Paytm - 1 to 2
- Paytm
- 1 - 2 years
- Noida, Gurugram
- 3 years ago
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Job Description
Expectations/ Requirements
- Scheduling campaigns on time and as per client requirement.
- Coordination with the application and development team for maintaining up time of service.
- Ensuring error-free operations in running the applications.
- Monitoring all campaign KPIs and taking corrective measures to achieve expected output.
- Quick response time to the customer within the defined SLAs.
- Provide inputs to the product ops / sales towards improving applications and conversions.
- Suggest best practices and coordination of issue management and problem resolution.
- Generating MIS and providing reports to all stakeholders internally and to clients.
- Gather client requirements specific to campaigns and execute as per their expectations.
Superpowers/ Skills that will help you succeed in this role
- Minimum 3 year of experience in Operations
- Excellent Communication skills both Written Verbal
- Strong analytical and problem-solving skills.
- Excellent in MS office - excel, power-point .
Job Classification
Industry: InternetFunctional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: PaytmLocation(s): Noida, Gurugram
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Keyskills: Excel Analytical Manager Technology Scheduling MIS generation Management Powerpoint Monitoring Financial services Service operations
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