Kotak Mahindra Bank | Team Leader/Team
- Career Empower
- 5 - 8 years
- Mumbai
- 3 years ago
- Email to a friend
- Report this job
Job Description
Urgent hiring for Kotak Mahindra Bank Limited. For the Post of Team Leader / Team Manager-(Outbound Sales Process) For Wagle Estate (Thane-West) Location.
=> This is permanent job on roles of the Kotak Mahindra Bank Ltd. with fixed salary plus incentives.
=>This is "Contact Centre Branch" (Non-Branch Banking) based Job,
==============================================================================
Job Designation: Team Leader / Team Manager- (Outbound Sales Process)
Job Grade: Deputy Manager-M3
Department: Customer Experience Center
Job Locations: Wagle Estate (Thane-West)
Must be Experience:
- Must have at least 5.0 to 8.0 year experience out of it 1-3 years in to pure team handling experience required with Banking or BFSI sectors only.
- Excellent communication skills Verbal & Written
- Flexible to work in day shift including Sunday & holidays.
- Male & Female both can apply with maximum age limit of 35 years.
Job Description:
- Responsible for managing a team of 15-18 team members of outbound sales.
- Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks.
- Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
- Manage escalated customer calls (complaints) with end-to-end resolution.
Salary Package:
- Annual CTC of Rs.5.00 to 7.50 Lac per annum plus performance based high Incentives.
- Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).
Education Qualification:
- Minimum Graduate with any stream Or
- Post Graduate with any stream.
_____________________________________________________________________________________________________________________
How To Apply:
=> Interested candidates need to apply via Naukri.com by clicking apply link on same the page
or
Need to forward the updated CVs / Resumes at: hr**************r@gm**l.com and mention in the subject line "Kotak-TL-266"
or
=> Also can share updated CVs / Resumes via WhatsApp on: +91-964-385-3*** (Mention in the subject line "Kotak-TL-266"
if your CV / profile got shortlisted with us we will contact you back.
Job Classification
Industry: BankingFunctional Area: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate, MBA/PGDM in Any Specialization
Doctorate: Any Doctorate
Contact Details:
Company: Career EmpowerLocation(s): Mumbai
Keyskills: Team Handling Team Management Escalation Management Supervisor Customer Service CCE BFSI Telesales Team Coach Phone Banking Trainer Outbound Sales Contact Center Relationship Management Back Office Client Servicing Team Leading SLA Management Operations Branch Banking
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in