Process Trainer - Pune - Concentrix - 2 to 7
- Concentrix
- 2 - 7 years
- Pune
- 3 years ago
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Job Description
Greetings for the day !!!
We have opening for Process Trainer.
Location - Pune
Salary - up to 5.5
Roles & Responsibilities -
- Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
- Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
- Accountable for achieving individual training performance metrics
- Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
- May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
- Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
- Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
- Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
Desired Skills:
- Ability to effectively communicate, both written and verbally
- Proficient in Microsoft Office & Good Knowledge about computers
- Ability to multi-task, meet timelines on deliverables and detail oriented
- Demonstrate strong probing and problem solving skills
- Good people management skills, Analytical Skills / Quantitative skills
- Should be able to handle complex queries and resolve customer queries independently
- Strong organizational skills and Presentation skills
- Ability to work under pressure
- Self-motivated and ability to drive initiatives to closure
- Analyses possible solutions using standard procedures and principles
- Builds knowledge of the organization, processes and customers Solves a range of straightforward problems
Interested candidates can call me or ping me on 8169459*** or share resume on email Ma*******n@co*******x.com
Job Classification
Industry: BPO / Call CentreFunctional Area: Consulting,
Role Category: Other Consulting
Role: Other Consulting
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate, MBA/PGDM in Any Specialization
Doctorate: Any Doctorate
Contact Details:
Company: ConcentrixAddress: DLF Building No. 14,17th floor, Tower D,DLF IT SEZ, ,DLF PHASE III,DLF Cyber City, GURGAON, Haryana, India
Location(s): Pune
Keyskills: process trainer Process Training trainer Training Customer Service Training Training Analysis Sales Training Training Delivery training need analysis
Concentrix
We are a global digital services firm, helping the worlds best-known brands create pioneering experiences that accelerate outcomes for their customers, partners, and employees. We have spent the last two decades deepening connections by innovating moments that matter in people’s l...
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