India - Partner Integration Engineer @ ADP Solutions

Role objective:

As a member of ADP Celergo/Streamline Global Payroll Network organization, this position is part of the Platform Management Team, and its main objective is to assist ADP Partners and In-Country Providers (ICPs) with the technical deployment of ADP Celergo /Streamline key products (e.g. ADP Celergo Portal)

The Partner Integration Engineer main mission is to ensure Partner Network s effective, accurate and timely actions to adopt and comply with technical/ Product new ADP Celergo/Streamline requirements in close relationship with the regional teams managing executive relations and operational delivery of ADPs Partner Network.

Responsibilities :

Integration Configuration and Support

• To successfully drive and manage all related aspects of Partner s technical integration/adoption of ADP Product/s (e.g. ADP Celergo Portal) and impacts to internal and external parties (ADP Partners / ICPs)
• Understands base application in order to suggest options to implement ADP requirements
• Seeks out opportunities to leverage best practices to meet requirements in an efficient and effective manner.
• Understands when delivered tools are not able to meet Partner requirements, and recommends partners how to adapt to use delivered tools
• Collaborates internally to resolve and respond to Partner inquiries or issues on ADP Product (e.g. ADP Celergo Portal).
• Ability to influence and guide Partners to ADP best practice and standard solution adoption of ADP products.
• Ensures that all technical Onboarding outstanding items are resolved timely and/or tracked.

Partner Support

• Leverages domain expertise and industry leading best practices in order to provide consultation during analysis and recommend optimal long term solution design.
• Collects, documents, manages, understands and communicates business and technical requirements for projects.
• Gathers MNC Partners needs on ADP product s (ADP Celergo Portal). Translates those needs into Global Payroll requirements specifications and prioritization before submission to Product Management
• Works closely with project managers and Partners to obtain sign-off on functional specification.
• Collaborates with others to translate requirements into functional specifications.

Project Coordination:

• Understands project scope, timelines and budget and is able to recognize triple constraint risks and addresses or escalate appropriately.
• Provides status reports and updates to Project Manager and other project team members appropriately.
• Manages individual work stream work plan and is able to identify risks to plan. Ensure issues and risks are documented and work with team members to resolve.
• Collaborates with the Partner project team to ensure impact of decisions and approaches are viewed across the solution work streams.
• Has an understanding of dependencies and workflow intersections. Able to talk at a high level about the various components and the touch points between them.

Deployment / Technical Deployment

• Deploy new product / services to Partners
• Act as an SME on various functional and Technical topic regarding the HCM E2E solutions (e.g. ADP Celergo Portal)
• Ensures Partner technical adoption of the new requirements/solutions deployed
• Facilitate test case scenarios files and material to enable Partner to perform required testing of deployed solution
• Good understanding of Partners overall Payroll environment and constrains to determine applicable test cases specificities
• Validation of payroll solution and outcomes developments (required for deployed ADP new product/services)
• Create and define most appropriate methodology for technical deployment of ADP Product/solutions to partners
• Actively contribute to develop a release management plan and process impacting Partners
• Create and maintain required documentation to facilitate partner s understanding and adoption of technical specifications of new product / solutions.

Data Dictionary Management

• Gathering of Partner requirements for new Data scope
• Analysis of Partner requirements understanding impact of the solution (e.g. to other ICPs and clients using it)
• Translate Partners needs into basic product requirement. Log and submit requests raised by partners for system enhancements
• Help prioritize internally the criticality of Partner requirements.

Support / Subject Matter Expert:

• Assist other staff members, ADP associates and Partner users on specific functional and technical issues within scope.
• Actively supports and seeks out opportunities to contribute to the knowledge of the team, Global Payroll Network, Partners, and other Business areas.
• Contributes to the development, maintenance and enforcement of standards, processes and procedures.

Qualifications:

Experience/Skills:

• Broad and deep knowledge regarding functional and technical aspects of ADP product (e.g. ADP Celergo Portal).
• Strong understanding of different deployment methodologies -- experience in deploying systems integration projects (Other type of projects are a plus)
• Ability to organize and deliver services on a cross-section of complex projects. Demonstrable ability to bring assigned projects tasks to successful conclusion
• Able to manage day-to-day interactions with Partners and internal teams on complex projects/programs.
• Able to actively facilitate remotely in user-groups and business meetings
• High level of accountability and ownership to deliver against committed results and planning
• Strong analytical and problem solving and decision making abilities
• Excellent verbal and written communication skills
• Fluent in English language. Additional languages are an advantage
• MS Office (Power Point, Excel, Word, Access).
• Service oriented and flexible attitude, self-motivated, self-managed
• International exposure and ability to work in a multinational environment
• Independent and proactive, sees end-to-end process/ big picture
• Adaptability to changes, can deal with ambiguity and unexpected changes
• Flexible and adaptable to work approach and times, team worker and contributor
• Good negotiation skills, facilitator, win-win situations oriented.

• Able to understand/estimate Partner effort by analyzing requirements, and project plans, etc.
• Relevant HCM system set up, integration and/or implementation experience (Support Level: 2-4 Years).

Education:

• Bachelors degree or equivalent in education or experience.