Technical Support Engineer 3
- Juniper Networks
- 5 - 7 years
- Bengaluru
- 3 years ago
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Job Description
Deliver high-quality technical assistance for
- NMS and SIEM products like JUNOS Space Platform and Apps, Network & Security Manager (NSM), Security Analytics (JSA)
- NMS SaaS products like Security Director Cloud and Juniper Sky Enterprise
- Cloud Native Network Automation solution like Paragon Automation which includes Paragon Planner, Paragon Pathfinder, Paragon Insights, Paragon Active Assurance, Anuta Atom and On-Prem Network Automation products like NorthStar Planner and NorthStar Controller
- AAA product like Steel Belted Radius Carrier
- Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment.
- Document and reproduce customer related networking problems and work closely with product engineering teams for timely resolution.
- Be a customer advocate for documentation, timely resolution of issues, for problem reproduction and escalation.
- Develop and contribute towards knowledge base articles.
- Ability to troubleshoot and debug complex, unique networks with mixed media and protocols.
- Ability to mentor newly hired support engineers and peers in technical areas of specialty.
- Relevant work experience: 5 - 7+ yrs.; with a bachelors degree in Computer Science or related domain.
Skill Set Required:
- Must have working knowledge of network and service management concepts, networking protocols [L2-L7], high availability, Virtualization, Kubernetes, Dockers, Containers and Scripting
- Must have hands on experience with Micro Services based applications and Linux system level troubleshooting
- Hands on Experience with scripting like Shell, Python, Ansible etc.
- Must be experienced in large-scale software applications deployment, configuration [config files and script based] and debugging.
- Extensive background in internetworking, TCP/IP, LAN, WAN and Security technologies required.
- Superior verbal, written communication and customer handling skills.
- Proven experience with Network Management/Element Management Products (understanding of FCAPS, SNMP) and areas such as CLI, NMS Northbound Interfaces, XML and XSLT is desirable.
- Proven experience with any Security Information and Event Management (SIEM) product like Arcsight, QRadar, RSA NetWitness Suite, SolarWinds Log & Event Manager, McAfee Enterprise Security Manager etc.
- Hands on experience with deploying and troubleshooting Virtual Machine (VMWare or KVM), K8s, dockers and containers.
- Knowledge of ScreenOS and JUNOS based devices a plus.
- Certification on Juniper products or any relevant certifications are a plus.
Job Classification
Industry: Hardware & NetworkingFunctional Area: Engineering - Hardware & Networks,
Role Category: IT Network
Role: IT Network
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Contact Details:
Company: Juniper NetworksLocation(s): Bengaluru
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Keyskills: VMware Linux Networking WAN XML LAN SNMP XSLT Technical support Python
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Juniper Networks
Juniper Networks India Pvt Ltd Juniper Networks is leading the revolution in networking, making it one of the most exciting technology companies in Silicon Valley today. Since being founded by Pradeep Sindhu, Dennis Ferguson, and Bjorn Liencres nearly 20 years ago, Juniper??s sole mission has be...
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