Front Office Executive - Mumbai - Marriott - 0
- Marriott
- 0 - 2 years
- Mumbai
- 3 years ago
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Job Description
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
- Set up accurate accounts for each guest according to their requirements
- Enter Marriott Rewards information
- Ensure rates match market codes, document exceptions
- Secure payment prior to issuing room key, verify/adjust billing
- Compile and review daily reports/logs/contingency lists
- Complete cashier and closing reports
- Supply guests with directions and property information
- Accommodate guest requests, contacting appropriate staff if necessary
- Follow up to ensure requests have been met
- Process all payment types, vouchers, paid-outs, and charges
- Balance and drop receipts
- Count and secure bank at beginning and end of shift
- Obtain manual authorizations and follow all Accounting procedures
- Notify Loss Prevention/Security of any guest reports of theft
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Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
- Ensure adherence to quality standards
- Enter and locate information using computers/POS systems
- Stand, sit, or walk for an extended period of time
Job Classification
Industry: Travel & TourismFunctional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: MarriottLocation(s): Mumbai
Keyskills: Supervisor Loss prevention Front Office Executive Quality standards Safety training Accounting Billing Manual Management Counselling
Marriott
Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities.
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