Community Operations Specialist - Hyderabad
- Uber
- 1 - 4 years
- Hyderabad
- 3 years ago
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Job Description
What Youll Do
- Core production work: Provide the best customer support through emails and maintain high quality Team Development:
- Help in improving processes so we always optimize for better customer experience and contribute to building the team and the organisation for long term success Customer Experience: Improve customer experience by driving support and enablement
What Youll Need
- Great communication and analytical ability:
- You have a way with words and enjoy expressing your thoughts in your emails and phone conversations that reflect the Uber hustle.
- Strong, grammatically correct English language skills is a necessity along with strong analytical skills to help analyze issues and find solutions Empathetic, Patient and an Active Listener:
- Able to exercise these traits while escalations.
- Process Driven Process Compliant: Ability to adhere to the process, question areas for improvement and suggest the best course for action. You know how to balance freedom of expression and process compliance making it easy for the customer
- s Naturally Curious: Coach ability, open to incorporating feedback, and dedication to the improvement of your craft An Owner: Passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small.
- You have the initiative to solve problems on your own Positive: An infectiously positive attitude and drive to win; hustle with determination Comfortable with ambiguity:
- You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers Customer Obsessed: Should be empathetic and drive customer obsession in all aspects Results-Oriented:
- They must have a "no excuses" mindset. They do what needs to be done.
- They coordinate multiple resources to the achievement of the decided upon the outcome.
- They will take the blame for failures and give credit to the team for successes because they are driven by outcomes, not their ego Fun to work with: You are hardworking, a great team player, and a lot of fun to work with
Good to have:
- Google Gmail, Docs, Slides, Calendar, Drive and Sheets Prior experience using Salesforce
Job Classification
Industry: InternetFunctional Area: Customer Success, Service & Operations,
Role Category: Customer Success
Role: Customer Success
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required, Any Doctorate
Contact Details:
Company: UberLocation(s): Hyderabad
Keyskills: Analytical skills Process improvement Team development Customer support Customer experience Continuous improvement Process compliance Salesforce
Uber
Ubertal was created in 2011 in Silicon Valley with the initial objective of helping high growth software companies solve their toughest business challenges. Through this process weve identified common challenges faced by companies and have developed our own software solutions (IP) and co- created s...
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