Revenue Officer:
Job Brief:
o Financial industry and product knowledge on Merchant Acquiring being used to drive
operational excellence.
o Support revenue recovery and root cause analysis for usage related issues/incidents
Responsibilities:
Uses technical understanding of BT E2E system/product to drive operational excellence
Ensures all controls are operated on time/ and are right first time inline with schedule/KPIs,
while managing customers/suppliers and ensuring that when incidents do arise learnings and
improved practices are put in place preventing repeat incidents
Identifies opportunities for operational improvement and efficiencies and prioritises and
implements the most cost effective solutions.
Engages and maintains operational stakeholder relationships to support quick resolution of
customer issues and to support process improvements.
Ensures quality user acceptance testing processes via the development and implementation of
clear and upfront testing strategies and requirements gathering
Skills required:
Has knowledge of Usage Assurance, inside or outside of BT.
Ability to articulate complex assurance activities to stakeholders
Commercial awareness with ability to articulates high-level commercial impact of complex
assurance issues to stakeholders
Techinical Skills SQL & VBA Macro
Data manipulation & analysis
Incident management
Financial analysis and insights
Product and service knowledge in Merchant Acquiring
Governance, compliance and audit
Risk management
Good Microsoft package skills (Excel, PowerPoint, Visio, etc.)
Strong thought leadership
Must Have
Knowledge and experience of usage assurance controls.
Fintec / Banking experience in complex operations such as billing, Merchant, Payment Gateway,
incident management or assurance roles
Data extraction using SQL / Macro business objects or similar
Data Analysis, identifying discrepancies, gathering relevant data and presenting it in a way to tell
a story.
Incident management manage, effectively managing incidents to bring together relevant
support teams and experts to drive forward resolution of issues in an effective and timely
manner
Send resume on ma*****t@an***e.co.in
Keyskills: ussage assurance control