Customer Service Representative _E-Mail @ HCL Technologies

Job Description

• As an Order Management Specialist, you will be responsible for processing simple to complex orders, and handling inquiries from the client with high accuracy and efficiency.
• You will use deductive reasoning to make sound business decisions.
• You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.
• You will multi-task in between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency
• You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.
• You will own and manage the internal order to cash processes for multiple products to ensure it complies with organizational policies.
• You will learn and process all products offered in the logo.

Key Skills

• Team oriented/team player
• Situational/contextual awareness with the ability to understand the impacts of ones work.
• Excellent critical and analytical thinking abilities
• High attention to detail, and high level of professionalism
• Proactive, self-motivated, self-starter, minimal supervision
• Excellent analytical skills and strong decision-making skills committed to resolution and compliance
• Strong organizational, time and workflow management skills

Required Work Experience:

• Good fluency of the English language, both written and spoken
• Minimum of 2 years experience in customer support, email support order management, project management, KPO/BPO or customer service experience preferably in Order management/Order fulfillment.
• Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times
• Experience working and managing communications, with multiple cross-functional teams/stakeholders.

Shifts - 24* 7

5 days working - 2 days off

Required Qualification:-

*Graduate / Post Graduate in any stream.

Must have:-

* Excellent Spoken & Written English.

Skill set Required :-

*Excellent English Written Communication Skills.

*Strong E-Mail Writing Skills with focus on Customer Service.

*Solving Customer Queries Via E-Mail.

*Order Management experience is preferred.

For more info Contact Aman Chhabra hidden_mobile hidden_email

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Keyskills:   chat customer care e-mailers email support email web chat customer satisfaction customer service online support