Jr Customer Support Analyst @ QlikTech

The Customer Support Team
As part of the organization, and our growing team, you will be in a unique position to impact the future direction the company takes. With approximately 40,000 customers worldwide you will have access to a rich user community to help inform your decisions. Our highly collaborative environment means you will be working with a diverse group of talented people continuously innovating and improving.

At Qlik, our support Technicians are our HEROES. That s because our technicians do more than manage complex support cases they are determined, resilient and have an unshakable positive mindset. Our team consists of 30 people today from multiple international backgrounds, who work and play closely together. We have a larger Global support team that we interact with daily, with locations in Sydney, Tokyo, Raleigh USA and Bangalore India. We think you will love it here !

You provide an exceptional customer experience through customer and partner advocacy. You are accountable for a broad range of inquiries submitted to the desk via live chat, e-mail , and portal. This requires a solid understanding of Qlik tools , data, and other internal processes. Customer Support is part of the Global Customer Success org anization , and it uses Salesforce CRM and Microsoft Office 365 as the primary tool alongside several other internal applications .

• Interact with customers and partners via live chat, mail, customer portal, and community forums and provide solutions with known and unknown solutions
• Provide support to our commercial segment using existing processes, knowledge manuals, other reference materials , and Qlik's internal resources
• Collaborate with many cross - functional organizations daily
• Identify, report, and follow up on new problems and trends
• Provide feedback, update knowledge and develop new knowledge

• A re resilient to a fast and ever-changing enterprise software environment
• H ave a passion for analytics and technology
• T hrive in a multi-cultural environment
• H ave excellent written and oral communication skills in English
• H ave strong service acumen in a business environment
• H ave excellent time management and organizational skills
• A re proactive and resourceful

• Have a bachelor s degree in IT or at least 1 to 2 -year equivalent work experience
• Previous work experience in Saa S , software service delivery, and customer service

• You have excellent written and oral communication skills in English
• You have strong service acumen in a business environment
• You thrive in a multicultural and diverse environment
• Ability to collaborate virtually and globally with stakeholders at all levels.

T o our communities, to the world, and to you is a core part of the culture at Qlik. We encourage our employees to participate in our numerous Corporate Responsibility Program initiatives.