Customer Service Representative - Mumbai @ Huntsman

Job Description

Job Description :

Contract on the payroll of 3rd Party for a fixed period of 12 months.

KEY ACCOUNTABILITY & RESPONSIBILITIES:

• Sales order execution in SAP based on customer Purchase Orders.
• Work closely with Pricing officer on updating the prices & Schemes applicable for the month
• Single point of contact for distributors for resolving all queries related to product availability, expedites, push outs.
• Customer Claims handling.
• Follow up with Distributors/customers on order placements.
• Ensure KPI & Goals are delivered as per target
• Delivery Creation for sales orders & communication with 3PL warehouse team to execute the delivery
• Follow up with Distributors/Customers for E way bill.
• Follow up with Credit Control team for release of Credit Blocks.
• Back order review & communication with commercial team for cancellation or execution of back orders
• Identify improvement areas in Order Management process to Atomize the manual process & strengthen SAP Controls.
• Monitor Sox Control & Sensitive Transaction in SAP.

KEY REQUIREMENTS:

Educational Qualification:

• Graduate in Any discipline.
• MBA in Operations or Supply chain is an added Advantage

Experience

KEY COMPETENCIES & SKILLS:

• Strong interpersonal skills
• Strong Analytical Skills & Problem-Solving Ability
• MIS Reporting / Graphs, Pivot Tables
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment
• Knowledge of customer / market / applications

Job Classification

Industry: Chemicals / PetroChemical / Plastic / Rubber,
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Huntsman
Weblink: https://huntsman.wd1.myworkdayjobs.com/Huntsman/job/Customer-Service-Representative--12-Month-Fixed-Contract-_J-007872

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Keyskills:   Order management Supply chain Customer Service Representative MIS reporting Analytical skills Payroll Interpersonal skills Claims Customer service management Recruitment