Job Description
Dear Applicant,
Greeting from Tech Mahindra !!
We are currently hiring for Quality Analyst Role - Noida
Roles:
- Responsible for Transactional Monitoring Calls/Chats/Emails
- Provide feedback to agents using prescribed feedback model to improve quality scores and C-Sat Scores.
- Conduct one to one Feedback sessions for Associates
- Perform brainstorming and root cause analysis to analyze data to provide suggestions to operation/management team
- Identify and highlight potential risk areas and recommend preventive action
- Should be able to mentor budding Quality Analysts.
Job Classification
Industry: BPO / Call Centre / ITES,
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Quality
Role: Quality
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization
Contact Details:
Company: Tech Mahindra Ltd
Keyskills:
Transactional Quality
Call Monitoring
Call Audit
Quality Analysis
International Voice