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Quality Analyst (international Voice) - Tech @ Tech Mahindra

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 Quality Analyst (international Voice) - Tech

Job Description

Dear Applicant,

Greeting from Tech Mahindra !!

We are currently hiring for Quality Analyst Role - Noida

Roles:

- Responsible for Transactional Monitoring Calls/Chats/Emails  
-  Provide feedback to agents using prescribed feedback model to improve quality scores and C-Sat Scores. 
- Conduct one to one Feedback sessions for Associates 
- Perform brainstorming and root cause analysis to analyze data to provide suggestions to operation/management team
-  Identify and highlight potential risk areas and recommend preventive action
-  Should be able to mentor budding Quality Analysts.

Job Classification

Industry: BPO / Call Centre / ITES,
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Quality
Role: Quality
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: Tech Mahindra Ltd

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Keyskills:   Transactional Quality Call Monitoring Call Audit Quality Analysis International Voice

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Tech Mahindra

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, d...