Technical Support Engineer Full-time - Chennai
- Alation
- 3 - 5 years
- Chennai
- 5 years ago
- Email to a friend
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Job Description
Provides Firstsecondthird level technical support for customers, partners, account teams, and other Technical Support Engineers.
- Applies analytical skills and technical knowledge to solve product problems of moderate to high complexity.
- Provides technologyproduct training, documentation and intellectual property material as required.
- Acts as focal point for large account product problem resolution.
- Support customer success with specialized product knowledge.
- Effectively utilizes moderate to complex lab setups to recreate and solve problems.
- Submits complete and correct bug reports in area of expertise. Advocate for customers in engineering roadmap planning.
- Interacts across support teams and development teams at peer level.
- Acts as a technical expert and provides support on a world-wide basis.
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- Minimum 3-5 years of experience in the following:
- Understanding of application components and functionality; i.e. relational databases (PostgreSQL, MySQL, Oracle, MS SQL Server), NoSQL databases (MongoDB, Redis etc.), web Servers (Apache, Nginx, etc.).
- Proficient with Linux+SQL+Hive+Kerberos
- Understanding of Big data, Hadoop Ecosystem, MapR and Hive a big plus
- Experience in Linux troubleshooting. Red Hat, Centos, and Ubuntu operating systems a plus.
- Knowledge of SAML, LDAP, BI and reporting tools, Tableau, AWS a big plus
- Experience working with web APIs.
- Experience with python, Java a nice to have.
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- Comfort with working in a fast paced, rapidly changing environment.
- Ability to work on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.
- Strong analytical and troubleshooting skills.
- Good verbal communication skills.
- Promotes and solicits ideas within project team(s).
- Ability to handle critical customer issuesproblems.
- Able to determine problems and deliver known solutions with a high level of customer satisfaction.
- Ability to determine root cause and resolution for previously unknown problems.
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More About Alation
Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, name, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Additional Skills:
Requirements:
Job Classification
Industry: IT-Software / Software ServicesFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: CA in CA
Doctorate: Doctorate Not Required
Contact Details:
Company: AlationLocation(s): Chennai
Keyskills: MS SQL LDAP Analytical Intellectual property MySQL Venture capital Oracle Troubleshooting Apache Technical support
Alation
HR Escalations Our client is a reputed Digital Marketing and Technology Innovation company dealing in Academic Consulting Domain
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