Immediate opening for Technical support voice
- Atria Convergence
- 1 to 6 Yrs
- Chennai
- 5 years ago
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Job Description
Purpose of the Role:
- The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to.
- He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.
Role Description:
- To provide customer satisfaction on every call.
- To ensure closure of the ticket within the prescribed TAT.
- To provide speedy resolution.
- Willingness to work in rotational week offs and rotational Shifts.
- To resolve product or service problems by clarifying the customer's complaint.
- To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperation
Key Result Area:
- This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms. Will be responsible for resolution of Technical complaints.
Education: Graduate or equivalent
Work Experience: Minimum of 6months - 6 Years in Technical voice process
Age : Below 33.
Experience in customer service or call center background preferred.
Experience handling Technical calls or in voice process is mandatory
Should have relevant experience (Network)
Strong communication skills
Good interpersonal skills
Interview Date : 26th Dec 2019 4th Jan 2020
Interview Timing : 10am - 1pm
Notice Period : Preferably Immediate Joiner / Max 15 days
Preferred language : English & Tamil (Hindi, Telugu & Kannada would be an added advantage)
Reference : MARY (HR)
Venue : ACT Fibernet Ltd, TVH Beliciaa Towers, Tower1, 10th Floor, No: 94, MRC Nagar, Chennai - 600028 Land Mark : ( Behind Sun TV Office )
Employement Category:
Employement Type: Full timeIndustry: Telecom / ISP
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Immediate opening for Technical support voice
Contact Details:
Company: Atria ConvergenceLocation(s): Chennai
Atria Convergence
ATRIA CONVERGENCE TECHNOLOGIES PVT LTD is a India's largest ISP provider . Leading broadband company . Based out of Bangalore , Hyderabad, Delhi, Andhra Pradesh and all other major cities .ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-home entertain...
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