Megha Walk-in For Software Support - Ahmedabad @ Advantmed

Job Description

Job Details

Provide Technical Customer Service

Continuous monitoring of Applications

Issue recording and verification

Write Support Documentation

Manage Service level agreement for each type of issue

Open and track tickets through resolution and give summary reports to customers.

Generate customer activity reports and track time to resolve issues.

Execute resolutions to problems and follow standard practices.

Develop troubleshooting tips

Develop best practices and guidelines for technical support.

Coordinate with IT/software and QA resources for shared responsibilities.

Extend end user support for current applications.

Identify and correct problems critical to routine operations.

 

Skill set

Experience on Web application/ hosting and windows server 2012, 2016.

Must have a good working knowledge on MS SQL Server, My SQL.

Sound knowledge/ process of identifying problems/issues/requirements

Experience in managing application support activities.

Excellent in communication and coordinating with stakeholders

Responsible for analysis of current programs including diagnosis, debug and troubleshooting of problem and quickly add resolution or work a way to provide a fix.

Hands on experience in maintaining and debugging live software systems.

Ability to diagnose & identify genre of problem and categorized into hardware, operating systems software, application programs ,network failures etc.

Sound knowledge of development methodologies cycle.

Excellent technical & analytical skills.

Sound knowledge of OOPS concepts.

3 to 4 years of experience on a similar role.

Good to have any certifications on Microsoft technologies and service delivery like ITIL , Kanban etc.

Graduate in computer Science

Perks and Benefits 

Salary no bar for the right candidate

Job Classification

Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Walk-ins

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: dvantmed India LLP
Location(s): Ahmedabad
Website: http://www.advantmed.com

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Accounting / Finance Advertising / MR / PR / Events Agriculture / Dairy Animation / Multimedia Architecture / Interior Design Astrology Automobile / Auto Ancillaries / Auto Components Aviation / Airline / Aerospace / Aeronautical Banking / Financial Services / Broking BPO / Call Center / ITeS Brewery / Distillery Broadcasting Cement / Building Material Chemical / Petro / Plastic / Rubber / Glass Consumer Electronics / Appliances / Durables Courier / Transportation / Freight Defence / Government Education / Teaching / Training Electricals / Switchgears Engineering / Construction / Cement / Metals Environment / Waste Management Export / Import / Trading Facility Management Fertilizers / Pesticides FMCG / Foods / Beverage Food Processing Furnishings / Ceramics / Sanitaryware / Electricals Gems / Jewellery Gifts / Toys / Stationary Government / Departmental Heat Ventilation / Air Conditioning Hotel / Restaurant Industrial Design Industrial Products / Heavy Machinery Insurance Internet / E-Commerce IT - Hardware / Networking IT - Software / Services KPO / Research / Analytics Leather / Leather Products Legal / Courts Logistics / Courier / Transportation Management Consulting / Strategy Manufacturing / Production Matrimony / Matchmaking Media / Entertainment Medical / Healthcare / Hospital Merchant Navy Metal / Iron / Steel MFI - Micro Finance Military / Police / Arms Ammunition Mining / Quarrying NBFC-Non Banking Financial Services NGO / Social Work Office Equipment / Automation Not Mentioned Paint / Art / Sculpture / Craft Paper / Wood Personal Care / Beauty Pharma / Biotech / Clinical Research Politics Power / Energy / Oil / Gas / Petroleum Printing / Publishing / Packaging Quality Certification Real Estate / Property Recruitment Services / RPO Religion / Spirituality Retail Security / Detective Services Semiconductors / Electronics Shipping / Marine Telecom / ISP Textile / Garments / Fashion Travel / Tourism / Hotels / Airlines / Railways Unskilled Labor / Domestic Help Veterinary Science / Pet Care Sports / Fitness / Beauty

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Keyskills:   Service Level Customer Service Networking Service Delivery Technical Support End User Support Application Support MS SQL Server Troubleshooting Software Support