Direct Hiring For Airport Ground Staff
- CRS Solutions
- 0 to 1 Yr
- Multi-City, India
- 5 years ago
- Email to a friend
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Job Description
Airport Ticket Agent Job Description & Salary Information
Job Duties
Ticket agents greet airline customers, help check baggage, and assign seats on the aircraft. This role involves a large amount of customer service as well as lifting larger bags onto the belt behind the counter. These airline representatives are responsible for handling ticket reservations, cancellations, alterations, and informing customers when a flight has been delayed or cancelled. Even under stressful conditions, a ticket agent is expected to maintain a well groomed appearance and a polite manner. The type of uniform is usually dependent on the airline. The ticket agent is also expected to be able to stand up for hours at a time and frequently lift between 50 and 100 pounds of luggage.
Education and Training Requirements
Ticket agents generally must be high school graduates. Some college education is preferred. Previous experience dealing with the public is useful.
Most airlines provide some form of training program; in many cases it consists of a week of classroom instruction followed by a week of on-the-job training with an experienced ticket agent. Beginners usually start by tagging the luggage of ticketed passengers. They then gain experience reserving seats on flights, filling out ticket forms, and handling assignments at the gate.
Airport Ground Staffis a professional responsible for taking care of air passenger once their plane is grounded on the Airport. He is to take care of every little work on the airport right from taking care of the luggage from luggage carrier to cargo. Airport Ground Staff is also involved in the management of the airport, its security and maintenance.
Once the plane is landed on the ground the responsibility of the passengers convenience and safety is wholly that of Airport Ground Staff. These professionals provide various kind of service to air traffic.
Since Lakhs of domestic and foreign passengers use the facilities of the airport daily and air traffic is increased in leap and bound in last few years, the Airport Ground Staff abilities to handle such a huge traffic demands a lot of efforts from them. To ensure smooth functioning of all the facilities Airport Ground Staff needs to be diligent and properly trained.
Airport Ground Staff Required Skills
- Airport Ground Staff must have the ability to handle the situation in every condition along with diplomatic Abilities, the flexibility of attitude, great communication, and organizing skills which are the most essential qualities needed for Airport Ground Staff as they spend much of their time in interacting with air passengers.
- Knowledge of more than one domestic and foreign languages can prove an added asset for an Airport Ground Staff as he has to meet people from different regions knowing different Languages.
- Airport Ground Staff must possess a calm and friendly personality, ability to handle people and their belonging to pressure conditions.
- Above all Airport Ground Staff must possess good health, energy, and stamina for working long and irregular hours as they are responsible for every little work of the passenger once they are landed.
Ground Staff Responsibilities:
- Greeting and welcoming passengers, and responding to questions.
- Checking in baggage.
- Making reservations.
- Selling airline tickets.
- Stocking aircraft with refreshments.
- Cleaning aircraft after flights.
- Assisting disabled passengers and those with small children.
- Providing information to passengers.
Recruiter Detail's (hr***************y@ou****k.com)
Employement Category:
Employement Type: Full timeIndustry: Aviation / Airline
Role Category: Airport / Airline Ground Operations
Functional Area: Not Applicable
Role/Responsibilies: Direct Hiring For Airport Ground Staff
Contact Details:
Company: CRS SolutionsLocation(s): Multiple Cities, India
CRS Solutions
INTELLIGENT AVIATION PRIVATE LIMITED.Intelligent Aviation Private Limited is an Indian Non-Government Company. It's a private company and is classified as company limited by shares Intelligent Aviation Private Limited is majorly in Business Services business and currently, company operations are ...
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