Project Manager (IT Service Delivery) - Pune
- Confidential
- 5 - 6 years
- Pune
- 5 years ago
- Email to a friend
- Report this job
Job Description
Greetings of the day... We have an urgent requirement for IT Service Delivery (Project Manager) :: PuneWe have an opportunity for Project Manager -IMS (Infra).
7+ year of relevant work experience into IT Infra/ Service Delivery
Extremely good in ITIL based service delivery and operations
Good in process implementation and execution based on ITIL guidelines
Good understanding on service operations process and implementation
Active involvement in business proposition and right commercial sizing
Managing the profitability with tight capacity management
Very good with governance, client reviews and service improvement plans
Improving the profitability of the projects through resource optimization and other best practices
MIS report/SLA report and SIP report and adherences to meet the committed timelines on regular basis. Defining escalation / response / resolution time for reported problems on the basis of criticality, resolving support and operational issues
Customizing the customers need and consulting with the technical team to provide solutions as per the delivery schedules
Creating framework for speedy resolution of end user issues to facilitate quick resolution of escalated issues
Identifying training needs for the internal resources
Improving the quality of support delivered in various functions (Helpdesk & Production Support)
Identifying gaps and proposing the implementation modification/improvement in KRA/KPI
Addressing queries regarding Information System / Software & extending support to clients including maintenance
Participate in monthly progress call with clients and account teams to ensure resolution are provided in line with the change management schedule and incident requirement of the clients
Supervising and delivering IT services entailing designing backup strategy & ensuring scheduled / unscheduled backups as per the backup plan
Ensuring proper IT Helpdesk Support to the staff for various IT related operations with maximum uptime
Establishing proper change and configuration management in the infrastructure to minimize the occurrence of any down time. Developing long-term partnerships with suppliers & vendors; consistently evaluating vendor performance to ensure quality Please share profiles @ Jy********r@pr********e.in or 02240483974
Required Candidate profile
Excellent Communication & good Presentability. Should possess good skills in Customer interfacing, Team Management, Customer relationship management, Escalation handling, Problem Management, Project Management.
Job Classification
Industry: IT-Hardware & NetworkingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: ConfidentialLocation(s): Pune
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Keyskills: project management program management managed services transformation change management ims operations incident management it service delivery project delivery sla management itil it infra
Fraud Alert to job seekers!
₹ 4,50,000 - 5,50,000 P.A
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