Trainee Guest Services Assistant @ Airasia india

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Trainee Guest Services Assistant

Airasia india
1 - 2 years
Bengaluru
5 years ago
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Job Description

Your Duties
Ensure correct flight is displayed on FIDS.
Follow up on PIR i.e. Tracing, Calling & updating passengers.
Check BTS report for mishandled cases and follow up on BAH cases.
Ensure departmental KPIs are achieved.
Ensure security questions are asked and be vigilant at all time.
Replenish and monitor stationeries, ED cards & etc.
Ensure check -in counter and gate is tidy.
Ensure cleanliness and tidiness of work area and backup room.
Ensure no third party check -in and check passengers cabin baggage.
Be vigilant to check visa validity.
To perform cash collection at sales and excess baggage counter.
Ensure sales drop is correct and issue remittance envelope.
Report to Finance for discrepancy on short of cash.
Ensure compliance of SOP and T&C.
Promote and sell all ancillary income.
Submit overtime claim forms to DE before deadline.
Attend to guest complaint.
Check passengers travel document and to positively identify passengers prior to check -in.
To be emphatic and to have initiative to assist passengers Passenger handling and crisis management (Flight delays, cancellations).
Ensure safety & security at all time.
Work as a team and communicate well.

Job Classification

Industry: Aviation / Aerospace Firms
Functional Area: Hotels, Restaurants,
Role Category: Food & Beverage
Role: Food & Beverage
Employement Type: Internship

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Airasia india
Location(s): Bengaluru

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Keyskills: Crisis management Cash collection Sales Compliance Cabin Passenger handling Room Monitoring

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Airasia india

At AirAsia, we see ourselves as not so much an airline operator but more of a digital company that happens to be in the airline business.AirAsia has sparked a revolution in air travel with more and more people around the region choosing us as their preferred choice of air transport. As we continuous...

Trainee Guest Services Assistant @ Airasia india

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