BPO Customer Care Executive @ Job Way Recruitment

Job Description

Dear Candidate,

Greetings from JOBWAY !!

Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

job industry BPO with all process and designations

SALARY -  upto 40 K per month

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements

• Previous experience in a customer support role
• Experience required 0 to 4 years.
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• freshers candidates
• 10+2 High school degree, Diploma, Graduation

Regards,

 - Harsh 810818247

   Nidhi 9594969***

   Seema 9136512***

   Isha - 9702039***

TEAM JOBWAY 

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