Technical Solution Engineers @ Convergys India

Job Description

Job Description: - Inbound / Outbound Technical Support.

Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like enterprise servers / cloud computing.

Roles & Responsibilities:
o Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
o Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
o Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
o Troubleshoot Customer issues related to enterprise / exchange server & cloud computing.

Candidate Profile-
o Any Graduate - Any Postgraduate - Any Undergraduate - Drop out (Experienced) / (pursuing with 12 months technical support experience.
o Salary upto 5 LPA
o Excellent verbal skills in English Language.
o SERVER knowledge is must.
o Excellent knowledge of Exchange Server 2007/2010, Active Directory & Operating Systems
o Network troubleshooting and should be well versed with Microsoft Office Outlook 2003/2007/2010.
o Flexible with 24/7 Environment.

Certifications (Preferable):-
o Exam 70-640(Windows Server 2008)
o Exam 70-662(Exchange 2010)
o Exam 70-321(Deploying Office 365)
o Exam 70-323(Administering Office 365)

Additional Benefits-
o Two-way A/C cabs. (Concentrix was awarded for best in industry transport service).
o Medical insurance worth 1 lakhs.
o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
o Gratuity
o Education Assistance plan Annual entitlement of up to INR 24,000.
o Employee / corporate discounts at majority of retail chains / hospitals / laboratories.

For telephonic interview or to inquire about more job openings, please connect with Concentrix Hiring Specialist:

Gufran@ 8860634*** or email your resume @ gu*********d@co******s.com


Ab**y@99*******0 or email your resume @
Ab************a@co******s.com)

OR Walk-In at below mentioned address

CONCENTRIX Recruitment Center, Bestech business tower sector 48 sohna road , Ground Floor, Near Huda City Metro Station Gurgaon - 122002, Haryana, India.

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Keyskills:   exchange server 2007