SD Lead for Lafarge Holcim @ Ace Computer Services

Home > Technical Support / Helpdesk

SD Lead for Lafarge Holcim

Ace Computer Services
3 to 8 Yrs
Mumbai
5 years ago
Email to a friend
Report this job

Job Description

We are looking for SD Lead for Lafarge Holcim @ Airoli with below Job Description

SD Lead - India support

JD:

1)Good Communication skills

2)Monthly MIS Report preparation on service desk performance

3)Sound knowledge of ITIL Methodologies & best practices- Good working knowledge of MS-Word, Excel, PowerPoint

4)Basic technical knowledge of Windows 10, Networking concept - Hands on experience of working on ITSM tools like - ServiceNow etc

5)Must have experiencing of handling teams with complex processes-

6)Ability to communicate at all levels across the business.

7)Good interpersonal skills, time management and metrics management- Ability to multitask and work under pressure in a high paced and changing environment- Ability to identify process gaps and suggest improvements

8)Experience :6-7 yrs

Service Desk Lead (Australia & NewZeland Process)

1 Experience in Service Desk process as a Lead. (Telephonic)
2. Excellent English communication skill (Spoken & Written)
3. Having exposure to International customers
4. Preference for agents worked with Australian/New Zealand users.
5. Should possess strong technical skill sets on Service Desk IT Apps for End User Support
i. Windows OS (Windows 7 & Windows 10)
ii. MS-Office
iii. Basic knowledge of networking
iv. Hardware troubleshootingL1
v. Gmail, Google drive (basic google products)
vi. Knowledge of SAP (Added advantage) etc.

Vii Working knowledge of Service Now.

Preference to early joiners
Experience 2 to 3 Years

Employement Category:

Employement Type: Full time
Industry: IT - Hardware / Networking
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: SD Lead for Lafarge Holcim

Contact Details:

Company: Ace Computer Services
Location(s): Mumbai

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ 4.0 - 9 Lakh/Yr

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Ace Computer Services

Ace Computer Services is a Recruitment, Staffing & HR Practices Consultant. We are preferred staffing Partners for Wipro Info tech, Tech Mahindra, Mind square, Onward e Services, Quess Corp & Many more ACE Computer services is not a consultancy, it's a leading brand in HR Outsourcing ind...

SD Lead for Lafarge Holcim @ Ace Computer Services

Home > Technical Support / Helpdesk