Application for It Support Engineer @ Vayam Info Solutions

Job Description

:-
Company Name-IDFC first bank
Location-Mumbai(BKC/Airoli)
Profile- Desktop support Engineer L2
Qualification-Graduate
Experience- 1 year to 3 years
Salary- 23 to 25k ctc
Desktop Support Engineer Responsibilities:

Responding to client support requests.
Addressing user tickets regarding hardware, software and networking
Walking customers through installing applications and computer peripherals
Asking targeted questions to diagnose problems
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role

More details feel free to call.
Ratnendra mishra
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ra*************a@va***************s.com

Employement Category:

Employement Type: Full time
Industry: IT - Hardware / Networking
Role Category: Technical Support / HelpdeskNetwork / System Administration
Functional Area: Not Applicable
Role/Responsibilies: Application for It Support Engineer

Contact Details:

Company: Vayam Info Solutions
Location(s): Multi-City, India

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