A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience
.A customer service executive's role is to lead and manage a team of agents, communicate customer needs to stakeholders, and understand exactly how customers use your product or service.
Keyskills: adaptability problem-solving skills. the number one skill you need to excel in for good customer service is problem-solving patience. clear communication skills empathy. self-control persuasive speaking skills. think of the most persuasive speaker in your organisation taking responsibility ability to use positive language friendly attitude