Job Description

Service desk Microsoft exchange, Teams, Share point support

Designation:Technical Process Specialist

• Excellent communication skills CEFR :: B2, C1, C2
• Work experience on Service Desk with good knowledge Admin level experience with any of the Office365 Product (MS teams, Exchange, SharePoint etc.).
• Working knowledge of Active Directory, Exchange, email migrations, hybrid migrations, Office365 application troubleshooting and general Office365 technical support.
• Experience on Rave or DFM or Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
• Research, resolve, and respond to questions in a timely manner.
• Knowledge of Incident Management lifecycle.
• Aware of current role SLA and Metrics handled.
• Talents should be based out of Hyderabad
• Work from Office is mandatory, No option of hybrid and WFH.
• 24*7 Shifts are mandatory
• Split weekly offs/weekday offs.

• Prior experience with Microsoft Related support Projects preferably Concierge or Premier
• Relevant Microsoft certifications

Thanks&Regards

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   sharepoint administration exchange server ms exchange exchange administration exchange online ms sharepoint ms teams o365